Frequently Asked Questions

VoIP enables voice calls over the internet, while SIP trunking connects your business phone system to the public telephone network. Together they provide a flexible, cost-effective alternative to traditional phone lines.

Yes, number porting allows you to keep your existing business phone numbers when migrating to VoIP and SIP services.

Migration timelines vary depending on complexity, but most businesses can transition quickly with minimal disruption when supported by experienced providers.

Yes — business VoIP solutions are highly reliable when supported by secure infrastructure and quality connectivity, offering clear call quality and high uptime.

VoIP enables global and remote communication, making it ideal for distributed teams and businesses with international operations.

UCaaS (Unified Communications as a Service) brings voice, video, chat, and collaboration into one cloud platform. 3CX is the software that powers Tritel's UCaaS solution — feature-rich, flexible, and cost-efficient.

No. 3CX works with most standard SIP (Session Initiation Protocol) phones, desktop apps, mobile apps, and web browsers — no expensive proprietary hardware required.

Yes. 3CX includes mobile apps for iOS and Android, allowing your team to make and receive calls from anywhere.

3CX eliminates the need for on-premise hardware, reduces costs significantly, and adds features like video conferencing and CRM integration that traditional PBX cannot provide.

The interface is straightforward. Tritel provides onboarding support and training so your team is productive from day one.

Contact Centre as a Service is a cloud-based platform that gives your agents inbound and outbound calling, intelligent routing, analytics, and omnichannel support — without on-premise hardware.

IVR (Interactive Voice Response) greets callers and collects input. ACD (Automatic Call Distribution) routes them to the right agent or queue based on rules you define.

Yes. Tritel's CCaaS (Contact Centre as a Service) connects with your existing CRM for automatic call logging, screen pops, and customer history — so agents have context before they answer.

Yes. Cloud-based contact centres allow agents to work from anywhere with a stable internet connection.

Most deployments go live within days. Tritel handles configuration, integration, and training so your team can focus on customers.

Our OCR platform handles government-issued IDs, passports, utility bills, bank statements, contracts, and custom document types specific to your workflow.

Tritel's OCR solution delivers high accuracy rates on structured and semi-structured documents, with confidence scoring to flag low-certainty extractions for human review.

Yes. The platform is designed with data privacy in mind and can be configured to comply with the Data Privacy Act of 2012 (RA 10173).

Through a simple REST API. Your existing workflow, CRM, or back-office system connects directly to the OCR pipeline with minimal development effort.

Yes. Document types, extraction fields, validation rules, and output formats are all configurable to match your specific business process.