Tritel Communications, Inc. (“Tritel,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage our services, in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC).
1. Scope
This policy applies to personal data we collect through this website, our contact and newsletter forms, and our communications with you. It does not apply to third-party websites or services that may be linked from our site, which are governed by their own privacy policies.
2. Personal Data We Collect
We may collect the following categories of personal data:
- Contact form data: your name, email address, company name, phone number, and the contents of your message.
- Newsletter data: the email address you provide when subscribing to our newsletter.
- Website & analytics data: technical information such as your IP address, browser type, device information, pages visited, and referring URLs, collected automatically through analytics tools and cookies.
3. How We Collect Data
We collect personal data:
- directly from you when you submit a contact form, subscribe to our newsletter, or otherwise communicate with us; and
- automatically through cookies and analytics technologies as you use our website.
4. Purpose of Processing
We process personal data to:
- respond to your enquiries and service requests;
- provide, maintain, and improve our products and services;
- send you newsletters and marketing communications you have opted in to receive;
- analyse website usage to improve content and user experience; and
- comply with legal and regulatory obligations.
5. Legal Basis for Processing
Under the Data Privacy Act, we process your personal data on one or more of the following legal bases:
- Consent: for example, when you subscribe to our newsletter or submit a contact form;
- Legitimate interests: to operate, secure, and improve our website and services, balanced against your rights and freedoms; and
- Legal obligation: where processing is required to comply with applicable law.
6. Data Sharing and Third Parties
We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our website and communicate with you, including:
- analytics providers (e.g. Google Analytics) that help us understand website usage; and
- email and infrastructure service providers that help us deliver newsletters and transactional emails.
These providers are only permitted to process personal data on our instructions and are required to protect it. We may also disclose personal data where required by law or to protect our rights.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. When personal data is no longer needed, we securely delete or anonymise it.
8. Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights:
- the right to be informed about how your data is processed;
- the right to access your personal data;
- the right to object to processing;
- the right to erasure or blocking of your data;
- the right to rectification of inaccurate data;
- the right to data portability;
- the right to damages for violations of your rights; and
- the right to file a complaint with the National Privacy Commission.
9. Security Measures
We implement reasonable and appropriate organisational, physical, and technical security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption in transit, and ongoing monitoring of our systems. While we strive to protect your data, no method of transmission or storage is completely secure.
10. Cookies
Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyse traffic. You can control or disable cookies through your browser settings; however, some features of the site may not function properly without them.
11. Data Protection Officer
For any questions, requests, or concerns regarding your personal data or this policy, you may contact our Data Protection Officer:
Reynaldo Sulit
President & Data Protection Officer
Tritel Communications, Inc.
10th Floor, South Tower, Rockwell Business Center, Sheridan, Mandaluyong, 1550 Philippines
Email: noc@tritelph.com
Phone: (+632) 8529 7668
12. Contacting Us and the National Privacy Commission
If you have a privacy concern, please reach out to our Data Protection Officer using the details above. We will respond to legitimate requests within a reasonable period.
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. More information is available at privacy.gov.ph.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.