Building Better Customer Connections in Renewable Energy

As customer service needs evolved, a Philippine renewable energy provider set out to establish a contact center for its customers. Its outsourced BPO provider needed a reliable way to manage calls, while the business wanted a solution that could support future expansion.

The company needed Contact Center as a Service (CCaaS) capabilities for both inbound customer inquiries and outbound calls. It also required a Philippine SIP Trunk for voice connectivity and wanted to consider a potential future integration with its CRM, including Salesforce.

Tritel worked with the company to address these requirements through a CCaaS solution and Philippine SIP Trunk. Together, they provide the contact center and voice capabilities needed for its BPO provider’s customer service operations.

The company’s requirements extend beyond launching the contact center. With expansion and potential CRM integration already in view, it can plan how its customer service operations will evolve as the business grows.